Save Time

Keeping a constant eye on key elements of your systems and alerting you to potential problems before they occur saves you downtime. By monitoring your systems pro-actively, we can often fix issues before they become a problem. And when they do occur, 90& can be fixed remotely within an hour, saving you the time of waiting for someone to make a site visit.

One of the biggest benefits of remote IT Management from Etherlive will be the amount of time your company gets back as IT problems disappear. Staff productivity will increase and the time wasted with minor problems flows back into your company. This means more time spent focussed on the business.

There are times when problems will arise. The difference is you won't have to wait for an engineer to travel to your premises as more than 90& of the time issues can be resolved remotely and within an hour of the problem being flagged.

Even if a site visit is required to completely solve the issue, your decision to use Etherlive will save you time. The monitoring system we use will have clearly identified the issue before we even leave for your site. This means we know what will be needed to fix the issue, preventing time consuming trips back and forth once the problem is identified as happens with traditional support.

With compliance and record keeping requirements ever increasing, disk space is more important than ever. It's also something that's not generally well managed. With Etherlive Pro-Manage solution, we constantly monitor disk drive space to ensure you don't run out and suffer the consequences of disk failure, downtime and potential data loss.

A typical scenario would be:

1. Etherlive receive an automatic alert warning of low disk space on a critical server
2. 5 Minutes later an engineer accesses your network to identify the issue
3. You are called to confirm you are happy for Etherlive to performance maintenance tasks to free up disk space
4. 30 minutes later the work is complete and your business has been spared a major problem

On a monthly basis you will receive a detailed report of all the work undertaken to keep your systems in optimal working order letting you quickly and clearly see how much time the service is saving your business.